Salesforce

AI Leaders Say Business Is Ready

At a Techonomy panel discussion about AI in Davos, Nielsen CEO David Kenny, Salesforce Chief Scientist Richard Socher, and Genpact CEO Tiger Tyagarajan all said AI would dramatically transform business, and were cautiously optimistic about...

My Trump-Era Davos Takeaways: Optimism on UN & Climate

The reports may have made it sound grim, but my takeaway from Davos was optimism about beating back climate change. And the idea that business can make money while doing good for the planet and...

Tony Prophet: The Business of Equality

Techonomy 2018 speakers answer critical questions in an ongoing series: Tony Prophet, chief equality officer at Salesforce.

How Marriott is Changing the Hotel Game with Personalization

Customer expectations in hospitality are being raised by the personalization of e-commerce. Marriott is using big data to enable its front-line staff to provide personalized service. They sat down with our partner, Salesforce, to discuss...

How Amazon Succeeds by Having “Divinely Discontent” Customers

Amazon changed the face of customer expectations — fast shipping, varied product selection, and low prices — and continues to find ways to innovate consumer experience. The head of its German division speaks with Ulrik...

Customer Personalization Faces Trust Crisis

New research from Salesforce shows that before companies can earn the right to personalize their customer experience, they need to earn their customers’ trust, a challenge in the wake of recent security breaches.

Techonomy 2015: Human Values in An Age of Tech

The transition to a technologized and interconnected society is challenging for everyone, everywhere. As we gain new efficiencies and capabilities, we still need to keep amity and constructive human interaction as our supreme priority. But...

Marc Benioff and Gates Foundation’s Desmond-Hellmann Agree: Digital Health So Far Is Pitiful

For an onstage conversation at Techonomy Bio 2015 about how science is advancing human progress around the world and where the greatest challenges still remain, Susan Desmond-Hellmann and Marc Benioff might seem an unlikely pair....

KeenON: SAP’s Bill McDermott Seeks Startup Mentality in the Corner Office

As the CEO of the business software giant SAP, Bill McDermott is self-evidently a winner. But it wasn’t also that way. Born into a humble Long Island family, McDermott is a self-made man whose journey...

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