Salesforce

Inside the Climate Conversation at Davos

The climate crisis and climate action were, finally, prominent themes at this week’s World Economic Forum. We hosted two Techonomy Climate sessions with leaders from Microsoft, Salesforce, Wipro, Carbon Capture, Heliogen, and Normative. Here’s what...

Tech Confronts the Climate Crisis

The problem is vast, but progress is accelerating as tech finds ways to address it. We need new tools to generate energy and more accurate ways to measure emissions. But action is coming both from...

Carbon Tracking Fuels a New Business Analytics Boom

As the SEC presses the issue, both startups and massive tech giants are rushing in to map and manage emissions.

AI Leaders Say Business Is Ready

At a Techonomy panel discussion about AI in Davos, Nielsen CEO David Kenny, Salesforce Chief Scientist Richard Socher, and Genpact CEO Tiger Tyagarajan all said AI would dramatically transform business, and were cautiously optimistic about...

My Trump-Era Davos Takeaways: Optimism on UN & Climate

The reports may have made it sound grim, but my takeaway from Davos was optimism about beating back climate change. And the idea that business can make money while doing good for the planet and...

Tony Prophet: The Business of Equality

Techonomy 2018 speakers answer critical questions in an ongoing series: Tony Prophet, chief equality officer at Salesforce.

How Marriott is Changing the Hotel Game with Personalization

Customer expectations in hospitality are being raised by the personalization of e-commerce. Marriott is using big data to enable its front-line staff to provide personalized service. They sat down with our partner, Salesforce, to discuss...

How Amazon Succeeds by Having “Divinely Discontent” Customers

Amazon changed the face of customer expectations — fast shipping, varied product selection, and low prices — and continues to find ways to innovate consumer experience. The head of its German division speaks with Ulrik...

Customer Personalization Faces Trust Crisis

New research from Salesforce shows that before companies can earn the right to personalize their customer experience, they need to earn their customers’ trust, a challenge in the wake of recent security breaches.

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