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Analytics & Data Partner Insights

How Tech Is Transforming Customer Experience

Business is being reshaped by mobile, social, cloud, and big data, and so are customer expectations. Retailing, financial services, communications, travel, and customer service and technical support are feeling the effects most. They are all industries with particularly high customer engagement. Everything from client devices and applications to IT infrastructure and applications have altered how people learn about, evaluate, and buy things.   More

Arts & Culture

New Film Festival Software May Lead to Better Film Festivals

As the 2012 film festival season generates buzz about the latest and greatest in cinematic creation, one producer stands out as a real industry game-changer, and it’s not a film producer. It’s a solution to the organizational and logistical nightmare known as “event management” that for years has governed small- and large-scale festivals.   More