John Hagel

A Future of Trusted Advisors: Loyalty to the customer, not customer loyalty

Similar to a wealth advisor or wellness coach/personal trainer, the trusted advisor role presents a huge growth opportunity for businesses. These advisors proactively make recommendations aligned with its customers’ best interests, to create real value...

How the Internet of Things Will Make Products Better and More Personal

As consumers, we expect the world to shape itself around us. Consumer power has been growing for the past several years, and with it, an expectation of products and services that not only meet our...

Ross Reflections: Looking Towards Detroit, and Some Amazing Bio/Artist/Designers

It’s been a busy couple of weeks as we continue to fine-tune the program for September’s Techonomy Detroit. If you’re in Detroit September 15 you should stop by—we’ll be interviewing Mark Bertolini, the refreshing, bead...

Why Disruptive Change Points to a New Humanism in Banking

Value is being redefined, and many are rethinking what constitutes real wealth and well-being, beyond money and GDP. We have to rethink how we measure wealth. Robert Kennedy said: “GDP measures everything ... except that...

John Hagel on How Businesses Build Around Innovation

John Hagel is a regular contributor for Techonomy and a director with Deloitte. He and John Seely Brown, co-chairs of Deloitte’s Center for the Edge, recently published a report tackling one of Techonomy’s central themes:...

What the Sharing Economy Means for Business

With digital peer-to-peer platforms emerging in dozens of vertical markets, the sharing economy appears to be in its own Cambrian explosion of diversity. Participants share cars, bicycles, houses, clothing, tools, and a growing array of...

What’s Next in the Techonomy?

In the last few decades, we have witnessed exponential technological growth and change. However, as we enter the second half of the metaphorical chessboard, it remains unclear how that technology will reshape our economy, political...

Skills Gap Widening on Two Fronts, Deloitte Team Concludes

One interpretation of the skills gap is that the knowledge acquired to earn a college degree is becoming obsolete faster than ever before. But, according to research by William D. Eggers, John Hagel, and Owen...