Star Trek is about everything we can achieve when we work together in service of our most cherished ideals. If Bezos is a true Trekkie, he must feel that in his bones.
As long as social media's financial incentives favor engagement (or "enragement") over quality, its filtering algorithms will be designed to be favorable to messages of hate and fear.
Amazon changed the face of customer expectations — fast shipping, varied product selection, and low prices — and continues to find ways to innovate consumer experience. The head of its German division speaks with Ulrik...