hospitality

Rejuvenating Leisure Travel with a More Holistic Experience

To rebuild post-pandemic, travel and hospitality businesses need to build an experience ecosystem that encompasses not only customers but also employees.

How Marriott is Changing the Hotel Game with Personalization

Customer expectations in hospitality are being raised by the personalization of e-commerce. Marriott is using big data to enable its front-line staff to provide personalized service. They sat down with our partner, Salesforce, to discuss...