customer experience

Mobile Design is the Future of Banking

Today, banks must interact with their customers 24 hours a day, 7 days a week. Some millennials never even set foot inside a bank branch and only interact with their finances via smartphone. Are new,...

Connected Cities Demand a Great User Experience

The capabilities of the Internet of Things are uniting city planners and technology experts everywhere to transform metropolises into smart, connected cities. Smart cities are popping up in Europe and around the world. What we...

A Future of Trusted Advisors: Loyalty to the customer, not customer loyalty

Similar to a wealth advisor or wellness coach/personal trainer, the trusted advisor role presents a huge growth opportunity for businesses. These advisors proactively make recommendations aligned with its customers’ best interests, to create real value...

KeenON: Coca-Cola’s CTO on How Social Drives Customer Service

So is Coca-Cola a tech company? Of course not, most people would say. But as the company’s Senior Vice President and Chief Technical Officer Guy Wollaert confessed, the future will be shaped by today’s new...

How Tech Is Transforming Customer Experience

Business is being reshaped by mobile, social, cloud, and big data, and so are customer expectations. Retailing, financial services, communications, travel, and customer service and technical support are feeling the effects most. They are all...

Maelle Gavet of Ozon.ru on How ‘Offline’ Ideas Can Help Business

Ozon.ru is Russia's biggest online retailer, but its business is built on an offline foundation. In this video from Techonomy 2011 in Tucson, Ariz., Ozon.ru CEO Maelle Gavet discusses how cultural quirks unique to Russia...

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