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Tag Index  /  Showing 1 - 3 of 3 results for “customer experience”

Partner Insights Tech & Society

Rejuvenating Leisure Travel with a More Holistic Experience

To rebuild post-pandemic, travel and hospitality businesses need to build an experience ecosystem that encompasses not only customers but also employees.   More

Partner Insights

How Marriott is Changing the Hotel Game with Personalization

Customer expectations in hospitality are being raised by the personalization of e-commerce. Marriott is using big data to enable its front-line staff to provide personalized service. They sat down with our partner, Salesforce, to discuss how.   More

Media & Marketing Partner Insights Security & Privacy

Customer Personalization Faces Trust Crisis

New research from Salesforce shows that before companies can earn the right to personalize their customer experience, they need to earn their customers’ trust, a challenge in the wake of recent security breaches.   More