How COVID Changed the Retail and Restaurant Industry Forever
In an exclusive roundtable presented by Techonomy and Lightspeed Commerce, industry veterans and innovators shared their thoughts on the new digital consumer.
In an exclusive roundtable presented by Techonomy and Lightspeed Commerce, industry veterans and innovators shared their thoughts on the new digital consumer.
CEO Jean Belanger spoke with Techonomy about the most important things companies need to understand about their customers and why AI is so helpful in data engineering.
How can businesses harness the collective power of global engineering teams? Here are some guidelines to keep in mind when extending your engineering capacity.
At a recent virtual salon, senior industry executives discussed the state of AI and automation in the financial services sector. Here's what they had to say about what's next.
Decorated pathologist and clinician-innovator Dr. Thomas Grogan offers many pearls of general wisdom about innovation, entrepreneurship, and leadership: be prepared to fight institutional inertia, make a “total commitment” to customer support, and bring in the...
To rebuild post-pandemic, travel and hospitality businesses need to build an experience ecosystem that encompasses not only customers but also employees.
Achieving a consistent, predictable, satisfying ongoing experience for customers requires orchestrating more elements than most leaders recognize.
Facebook suggests that 5% of active monthly users are fake. Social media giants should look to banking's Know York Customer (KYC) tenets for solutions.
Telemedicine has the promise to improve the customer experience of care and the health of populations, reduce the per capital cost of health care, and improve the experience of providing it. But individual patients will...