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Tag Index  /  Showing 1 - 2 of 2 results for “customer experience”

Partner Insights

How Marriott is Changing the Hotel Game with Personalization

Customer expectations in hospitality are being raised by the personalization of e-commerce. Marriott is using big data to enable its front-line staff to provide personalized service. They sat down with our partner, Salesforce, to discuss how.   More

Media & Marketing Partner Insights Security & Privacy

Customer Personalization Faces Trust Crisis

New research from Salesforce shows that before companies can earn the right to personalize their customer experience, they need to earn their customers’ trust, a challenge in the wake of recent security breaches.   More