customer experience

Meet the Startups: Cerebri.AI: Understanding Customers with Speed and Scale

CEO Jean Belanger spoke with Techonomy about the most important things companies need to understand about their customers and why AI is so helpful in data engineering.

Globalization Isn’t Dead in Software Engineering

How can businesses harness the collective power of global engineering teams? Here are some guidelines to keep in mind when extending your engineering capacity.

AI and Automation Are Transforming Financial Services

At a recent virtual salon, senior industry executives discussed the state of AI and automation in the financial services sector. Here's what they had to say about what's next.

Three Keys to Healthcare Startup Success

Decorated pathologist and clinician-innovator Dr. Thomas Grogan offers many pearls of general wisdom about innovation, entrepreneurship, and leadership: be prepared to fight institutional inertia, make a “total commitment” to customer support, and bring in the...

Rejuvenating Leisure Travel with a More Holistic Experience

To rebuild post-pandemic, travel and hospitality businesses need to build an experience ecosystem that encompasses not only customers but also employees.

How the Experience Is Delivered *Is* the Experience

Achieving a consistent, predictable, satisfying ongoing experience for customers requires orchestrating more elements than most leaders recognize.

Why Social Media Ought to Know Its Customers

Facebook suggests that 5% of active monthly users are fake. Social media giants should look to banking's Know York Customer (KYC) tenets for solutions.

What Does the Surge In Telemedicine Really Mean?

Telemedicine has the promise to improve the customer experience of care and the health of populations, reduce the per capital cost of health care, and improve the experience of providing it. But individual patients will...

The New Era of Retail Has Arrived

Retailers are at a critical juncture, where they must invest in solutions, and future-proof their brand, to flourish in this new environment. The way forward will require much more than a short-term remedy, because the...

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