Alexa

Real Customer Service Can’t Happen Yet on Smart Speakers

It’s easy to imagine a world in which companies collaborate to provide voice-enabled customer service through virtual personal assistants. In fact, it could be a major economic enabler. But Amazon Alexa and Google Home aren't...

Me Tarzan, You Alexa

Voice interfaces seem to be everywhere, and are evolving rapidly. But Alexa, Cortana, Google Assistant, and Siri point towards the future of AI, and an automated society.

Soon You Won’t Need the Broken Healthcare System

The tech giants are moving quickly to deliver healthcare. Amazon is hiring leaders to bring it into the pharmaceutical market, sending shivers through executives at Walgreens and CVS. Google and Facebook watch for early-warning signs...

Hello Barbie Hijacked, as Techonomy 2016 Foreshadowed

At Techonomy 2016, panelists revealed shocking security risks associated with embedding the internet in children’s toys. The fear that these devices could be compromised appears to have been warranted. Over the past year, hackers have...

Tim O’Reilly Nails the Importance of Amazon’s Echo/Alexa

Tim O'Reilly (who is joining us at Techonomy 2016 in November) has written the best piece about Alexa yet. He doesn't just rave about the machine's astonishing capabilities, but breaks it down so we begin...

Why Ford’s Work with Amazon will Echo Widely

Amazon's Echo ambient voice interface device is a breakthrough with growing implications for the future of computing. And the relationship developing between Amazon and Ford to add vehicle-related functions to Echo's cloud service is one...