7:30 am

Registration Opens

8:00 am


9:00 am

Welcome & Introduction

9:15 am

Morning Plenary

12:30 pm


1:30 pm

Afternoon Plenary

5:00 pm

Closing Reception (all attendees welcome)

7:30 pm

Conference Concludes

Key Topics

What is the state of the post-pandemic consumer? How are leading corporations as well as start-ups transforming and optimizing patient experiences? How will business model and product innovation evolve now, as digital demand continues to grow and new tools enable deeper consumer and patient engagement? Will the future of healthcare be more self-service? Topics will include:

State of the post-pandemic consumer

Pull-forward of demand for digital health and wellness care and products

Customer experience design best practices / design thinking

The patient journey across multiple touch points (analog + digital)

Leveraging data to acquire and engage customers and build lifetime customer value

Business model innovation / direct-to-consumer health economy and prospects

Health access and equity

Showcasing disruptive start-ups

Emerging Tech and its impact on consumer engagement (VR/AR, Metaverse, etc.)

Mainstage slots are still open for interviews and panel discussions. Innovators, industry leaders, and subject matter experts are invited to apply. Nominate a speaker.

Presenting Partner