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Business Innovation Partner Insights Tech & Society

The Customer and the Company: Covid Changes Almost Everything

Customer experience, is a well-established business discipline. But now the era of Covid has upended everything. Trust, digital connection, both physical and digital security, and even empathy are newly-reinforced elements in what it means to give customers a satisfying and positive experience.   More

Inclusion Net Giants Tech & Society

Is FB a Media Company? It’s Not Mark’s Call.

Facebook says it's not a media company. But advertisers are saying it is, and it must take action. Will the company finally take the responsible steps its true customers now demand?   More

Government Media & Marketing Tech & Society

How We Teens Used Tiktok to Prank the Trump Rally

Teens on TikTok last week played a major prank on the Trump campaign in classic Gen-Z fashion. The goal was to fool the Trump campaign about how many people wanted to attend, so in the end, seats would be empty. Here's what happened.   More

Managing Resilience Tech & Society

That Scream You Hear? A Parent Facing Summer Without Camp

With summer camp essentially impossible, innovative parents are turning to alternatives. There are lots of online programs or you can restructure family life, but there are ways to avoid parental burnout this summer.   More

Democracy Media & Marketing Tech & Society

A 16-Year-Old’s View: How Social Media is Changing 21st-Century Civil Rights

Protests are now organized, debated, and reported on Instagram, Twitter, TikTok, and Facebook, among others. Our 16-year-old intern on social media and the current moment.   More

Business Partner Insights Tech & Society

Customer Experience in the No-Touch, Safety-Obsessed Age

CX, or customer experience, is a well-established business discipline. But now we are in the era of Covid, with widespread home confinement and fear of contagion. Accordingly, the meaning of CX is evolving rapidly. Trust, digital connection, both physical and digital security, and even empathy are newly-reinforced elements in what it means to give customers […]   More

Inclusion Tech & Society

Will Tech Finally Stop Excluding People of Color?

The tech industry is a redoubt of "white guys doing business." Only 2.8% of Google's U.S. employees are Black. Will today's historic protests finally lead to more inclusion?   More

Artificial Intelligence Inclusion Tech & Society

AI Can Unlock the Economic Gains of Gender Equity

AI is not intrinsically valuable. We derive value from AI based on how we choose to use it. So the question is: how will we choose​ to apply AI in our businesses? From automating routine tasks to solving some of the world’s most complex problems, the possibilities are endless.   More

5G Partner Insights Tech & Society

You’ll Probably Like the Mobile Landscape in 2030

We asked leading experts of the telecommunications industry to explain what they think the mobile ecosystem will look like in 2030. Authorities on the subject from Micron, Qualcomm, Ericsson, and more weighed in on what exciting mobile landscape the future might hold.   More

Community Insights Opinion Tech & Society

Is Tesla to the Automotive Industry What the iPhone Was to Mobile?

During a recent virtual happy hour with more than 20 of our newest members, an interesting question arose – Is Tesla to the Automotive Industry as the iPhone was to mobile? Here’s what a few of them had to say.   More

Media & Marketing Net Giants Tech & Society

Zuckerberg’s Jealousy (re Instagram), Apple’s Insularity, and Praise for Amazon, Google, and Microsoft

The giants of tech have amazingly impressive operations, but there are warts. Two top tech journalists with new books explain Instagram's travails and what every company can take away from the "engineer's mindset" of Silicon Valley.   More

Community Insights Tech & Society

The Stunningly Successful Propaganda of “Chinawood”

It feels like we are living inside a movie with an unclear ending. Who will win and how will we know?  Who are the good guys and the bad guys? What should we do? The gigantic issues of tension and conflict are many: Covid-19, communism vs. capitalism, censorship vs. freedom, disinformation vs. truth.  This movie, […]   More

Partner Insights Tech & Society The Future of Work

Will a New Model for Work Emerge from the Covid Crisis?

Work and how people do it is being transformed before our eyes. In this fraught transition, these experts all see a unique opportunity to create a system that is better both for companies and for workers.   More

Net Giants Tech & Society Techonomy Events

Author Levy: Facebook is “Ripe for Exploitation”

Steven Levy, longtime author and editor at large for Wired, told a Techonomy online audience in early April “I’m not one to write a polemic.” But as he let the facts speak for themselves, they often turn out to be damning, in his recent and lauded Facebook: The Inside Story.   More

Security & Privacy Tech & Society The Future of Work

A Boomer Zoomer Talks to Zoom’s Chief Product Officer

Oded Gal is Chief Product Officer at Zoom. Raskin spoke with him the morning after her family’s Zoom Passover Seder and right after a morning Zoom gym class.   More

Community Insights Learning Tech & Society

The Covid Shock Jolts Digital Learning to Life

As Covid-19 spread, more than 1.4 billion students worldwide suddenly found themselves booted out of the classroom. That began a scramble to create or adopt a makeshift curriculum that could be delivered online.   More

Community Insights Sustainable Development Goals Tech & Society

Digital Tools Now Help Address Water Scarcity

As more of the disenfranchised join the global economy, the longstanding water crisis will worsen. But now there's progress with tech to manage water efficiently and equitably.   More

Community Insights Resilience Tech & Society

Are We Ready for a Do-Not-Touch World?

Touching was already getting touchier. Now, life under threat of COVID-19 is the ultimate touchless state. But as we reign in touch we lose communication and comfort.   More

Tech & Society The Internet

Craigslist Turns 25–Proof That a Democratic Internet Can Still Thrive

Craigslist has remained successful without giving up its values of anonymity, accessibility and transparency. The platform shows that some elements of the early web are worth holding onto.   More

Artificial Intelligence Davos 2020 Partner Insights Tech & Society

What is Tech’s Responsibility to Society?

Two amazing leaders–Microsoft's Brad Smith and investor and author Kai-Fu Lee–recently had a high-velocity conversation about tech's trajectory on the sidelines of the World Economic Forum in Davos.   More