Building a brand in today’s hyper-connected, consumer-driven era means two things. First,more than ever before, brands need to own their POV and stay focused. Second, your company has the ability to rise, commute, work, dine, drink and go to bed with your customer; never before has this intimacy been possible. What you do with that relationship determines success or failure. In this presentation at our Sept. 16 Techonomy Detroit conference, Constance DeCherney, head of the iCrossing Collaboratory, looks at some examples to see what it takes.
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